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Intensive Course in Managing Inappropriate Communications in Medical Practice

November 18 - November 20

The theme: “Controlling Anger, Avoiding Outbursts, Communicating More Appropriately.”

Learning Objectives:

  • Demonstrate effective and efficient interviewing techniques (effective questioning, agenda-setting, and patient education)
  • Practice higher level health communication skills (giving bad news, empathic response and dealing with angry patients or colleagues)
  • Outline the liability for institutions and health care organizations from angry interpersonal episodes
  • List multiple strategies to minimize practitioner demonstration of anger and other disruptive behavior
  • Rehearse and model techniques to avoid anger when challenged by difficult scenarios

Format: Lectures with discussions, personal case-based reflective essay, a pre- and post-course assessment, a CQI health communication project for participants practices, skill practice sessions, daily simulations with standardized patients and video review self-assessment.

19.25 AMA PRA Category 1 Credits™ – maximum


November 18
November 20


Venue: Case Western Reserve University/CCF and the Health Education Campus
10900 Euclid Ave
Cleveland, OH 44106 United States
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